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Campus Solutions FAQ

Is Campus Solutions mobile-friendly? Does it work on all browsers?
Campus Solutions is mobile-friendly, and works on all major browsers (Chrome, Firefox, Edge, Safari etc.) on either PC or Mac.
How long after I submit my CCCApply application will I be able to login & register?
You should be able to retrieve your User ID / password within 24 hours after your application is submitted. If you are not able to retrieve your User ID / password please send an email to reset@peralta.edu. Please be aware that if you have taken classes at Peralta in the past your application will be matched with our existing records. If there is a mismatch on social security number and or date-of-birth your application will be flagged and Admission & Records will need to manually process your application. If your application is flagged you will receive an email requesting that you contact A&R so that your application process can be completed.
I have tried to log in but my Student Login or password is not working. What do I do?

Remember passwords are case sensitive; make sure your caps lock key is not on. Your student login is same as student ID.
If you forgot your password, 

1. Go to https://sa.peralta.edu, then click the ‘Forgot User ID and/or password’ link:

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2. Select ‘I know my Student ID’, enter the Student ID in the box, and click the ‘Continue’ button:

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Select email where the password will be send, answer the security questions, and click the ‘Submit’ button:

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How do I retrieve my User ID and Password

To retrieve your password if you have set up your Security Question and Answer

1. Go to sa.peralta.edu, then click the ‘Forgot User ID and/or password’ link:

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2. Select ‘I know my Student ID’, enter the Student ID in the box, and click the ‘Continue’ button:

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Select email where the password will be sent, answer the security questions, and click the ‘Submit’ button:

Screen Shot 2021-07-28 at 11.05.11 AM

To retrieve your User ID and initial Password if you have NOT set up your Security Question and Answer

1.Go to sa.peralta.edu, then click the ‘Forgot User ID and/or password’ link:

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2. Select 'I don't know my Student ID' and click the 'Continue button:

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3. Enter the email address linked to your student account and your date of birth, then click the 'Submit' button:

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4. If the email address matches what we have in the system, a message will pop up indicating that an email has been sent with your Student ID:

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5. If the email address does not match what we have in the system you will receive this error message:

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How do I set up my Security Question and Answer?

1. Go to sa.peralta.edu and log in to your Student Homepage:

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2. Click the 'Password Updates' tile:
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3. Next, click the 'Password Questionaire' tile:
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4. Select a question from the drop-down menu and answer accordingly:

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5. Once you have selected a question and entered your answer, click the Save button:

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I'm having trouble getting to the login page. What can I do?
  • Check to make sure you are at sa.peralta.edu
  • Clear your browser’s cache and retry (see instructions below).
  • Attempt to replicate the steps using a different browser.
I'm having problems logging in and was told to clear my 'browser cache' - how do I do this?

Follow the instructions below for your browser. To download a pdf with instructions, click HERE

Mozilla Firefox

1. Completely exit Firefox by closing all browser windows.
2. Open a new instance of Firefox.
3. At the top right of the browser, click on the three lines icon like this:
4. Select Options, which is next to the gear icon.
5. On the right side of the Options menu, select Privacy and Security.
6. Scroll down to the section titled Cookies and Site Data.
7. Click the Clear Data icon.
8. Make sure Cookies and Site Data and Cached Web Content are selected.
9. Click Clear.
10. Click Clear Now.
11. Close the instance of Firefox.
12. Open a new instance of Firefox and try to log in again.
13. If you are still having problems logging in, reboot your computer and try logging in again

Microsoft Internet Explorer

1. Completely exit Internet Explorer by closing all browser windows.
2. Open a new instance of Internet Explorer.
3. Select Tools > Internet Options; verify you are viewing the General tab.
4. Click the Delete Cookies button; click OK on the dialog box that pops up.
5. Click the Delete Files button; select the Delete all offline content checkbox; click OK.
6. Click the Clear History button; click Yes on the dialog box that pops up.
7. Click OK.
8. Close the instance of Internet Explorer.
9. Open a new instance of Internet Explorer and try to log in again.
10. If you are still having problems logging in, reboot your computer and try logging in again.

Google Chrome

1. Completely exit Chrome by closing all browser windows.
2. Open a new instance of Chrome.
3. At the top right of the browser, click on the three dots icon like this:
4. Select More Tools > Clear Browsing Data.
5. At the top, choose a time range. To delete everything, select All time.
6. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
7. Click Clear data.
8. Close the instance of Chrome.
9. Open a new instance of Chrome and try to log in again.
10. If you are still having problems logging in, reboot your computer and try logging in again.

Safari

1. Open Safari
2. Click the bolded 'Safari' in the top left corner of your screen
3. When the dropdown menu appears, click on Preferences
4. When the pop-up window appears, click on the Privacy tab at the top of the window.
5. Click on the Details button
6. When the new window appears, type peralta into the search bar (please type in all lowercase)
7. A different list of cookies should appear on the window that possesses the name peralta.edu or access.peralta.edu. Click on Remove All at the bottom of the window.
8. Afterwards, a security pop-up will appear confirming whether or not you want to delete the cookies. Click Remove Now.
9. The list of cookies should now be blank. Click Done.
10. Close the Privacy window.

 

I'm having trouble making a payment. What are the prefered browser settings?

As a part of improving the Student Payment with ACI, all the students and bursars are advised to make the following changes in their browsers before making Online payments from PeopleSoft.

To view / save as a pdf, click HERE

Safari: Both the check boxes should be unchecked – Prevent Cross-site tracking, Block all cookies.

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Chrome: SameSite by default cookies & Cookies without SameSite must be secure should be disabled.

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Edge: SameSite by default cookies & Cookies without SameSite must be secure should be disabled.

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Canvas Help

Access

Also, all are available via the drop down menus at the top of the homepage

Canvas User Account Not Found

If your user account is not found on canvas, please contact peralta helpdesk for assistance.

For Students: Email canvas@peralta.edu and provide your student ID number/email address

For Faculty: Login to https://helpdesk.peralta.edu and create a ticket (or) email helpdesk@peralta.edu

Need additional help? Contact us

For faculty and staff tools go HERE

Video Tutorials for Student Campus Solutions

How to Enroll in a Class

How to Drop a Class

How to Make an Online Payment

Financial Aid and Making Payments

Editing Personal Information (name, phone number etc)

Retrieve ID and Password