Remember passwords are case sensitive; make sure your caps lock key is not on. Your student login is same as student ID.
If you forgot your password,
1. Go to https://sa.peralta.edu, then click the ‘Forgot User ID and/or password’ link:
2. Select ‘I know my Student ID’, enter the Student ID in the box, and click the ‘Continue’ button:
Select email where the password will be send, answer the security questions, and click the ‘Submit’ button:
To retrieve your password if you have set up your Security Question and Answer
1. Go to sa.peralta.edu, then click the ‘Forgot User ID and/or password’ link:
2. Select ‘I know my Student ID’, enter the Student ID in the box, and click the ‘Continue’ button:
Select email where the password will be sent, answer the security questions, and click the ‘Submit’ button:
To retrieve your User ID and initial Password if you have NOT set up your Security Question and Answer
1.Go to sa.peralta.edu, then click the ‘Forgot User ID and/or password’ link:
2. Select 'I don't know my Student ID' and click the 'Continue button:
3. Enter the email address linked to your student account and your date of birth, then click the 'Submit' button:
4. If the email address matches what we have in the system, a message will pop up indicating that an email has been sent with your Student ID:
5. If the email address does not match what we have in the system you will receive this error message:
1. Go to sa.peralta.edu and log in to your Student Homepage:
2. Click the 'Password Updates' tile:
3. Next, click the 'Password Questionaire' tile:
4. Select a question from the drop-down menu and answer accordingly:
5. Once you have selected a question and entered your answer, click the Save button:
- Check to make sure you are at sa.peralta.edu
- Clear your browser’s cache and retry (see instructions below).
- Attempt to replicate the steps using a different browser.
Follow the instructions below for your browser. To download a pdf with instructions, click HERE
Mozilla Firefox
1. Completely exit Firefox by closing all browser windows.
2. Open a new instance of Firefox.
3. At the top right of the browser, click on the three lines icon like this:
4. Select Options, which is next to the gear icon.
5. On the right side of the Options menu, select Privacy and Security.
6. Scroll down to the section titled Cookies and Site Data.
7. Click the Clear Data icon.
8. Make sure Cookies and Site Data and Cached Web Content are selected.
9. Click Clear.
10. Click Clear Now.
11. Close the instance of Firefox.
12. Open a new instance of Firefox and try to log in again.
13. If you are still having problems logging in, reboot your computer and try logging in again
Microsoft Internet Explorer
1. Completely exit Internet Explorer by closing all browser windows.
2. Open a new instance of Internet Explorer.
3. Select Tools > Internet Options; verify you are viewing the General tab.
4. Click the Delete Cookies button; click OK on the dialog box that pops up.
5. Click the Delete Files button; select the Delete all offline content checkbox; click OK.
6. Click the Clear History button; click Yes on the dialog box that pops up.
7. Click OK.
8. Close the instance of Internet Explorer.
9. Open a new instance of Internet Explorer and try to log in again.
10. If you are still having problems logging in, reboot your computer and try logging in again.
Google Chrome
1. Completely exit Chrome by closing all browser windows.
2. Open a new instance of Chrome.
3. At the top right of the browser, click on the three dots icon like this:
4. Select More Tools > Clear Browsing Data.
5. At the top, choose a time range. To delete everything, select All time.
6. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
7. Click Clear data.
8. Close the instance of Chrome.
9. Open a new instance of Chrome and try to log in again.
10. If you are still having problems logging in, reboot your computer and try logging in again.
Safari
1. Open Safari
2. Click the bolded 'Safari' in the top left corner of your screen
3. When the dropdown menu appears, click on Preferences
4. When the pop-up window appears, click on the Privacy tab at the top of the window.
5. Click on the Details button
6. When the new window appears, type peralta into the search bar (please type in all lowercase)
7. A different list of cookies should appear on the window that possesses the name peralta.edu or access.peralta.edu. Click on Remove All at the bottom of the window.
8. Afterwards, a security pop-up will appear confirming whether or not you want to delete the cookies. Click Remove Now.
9. The list of cookies should now be blank. Click Done.
10. Close the Privacy window.
As a part of improving the Student Payment with ACI, all the students and bursars are advised to make the following changes in their browsers before making Online payments from PeopleSoft.
To view / save as a pdf, click HERE
Safari: Both the check boxes should be unchecked – Prevent Cross-site tracking, Block all cookies.
Chrome: SameSite by default cookies & Cookies without SameSite must be secure should be disabled.
Edge: SameSite by default cookies & Cookies without SameSite must be secure should be disabled.
