You can get live, drop-in technical support from a real person on Zoom, no appointment needed. Hours: Mon-Fri: 9 AM–6 PM.
For the first two weeks of the semester, we’re also offering extended Saturday support:
- Saturday, August 22: 9 AM–1 PM
- Saturday, August 29: 8 AM–1 PM
Join now: click here or scan the QR code below
Zoom Meeting ID: 645 364 7498
Serving students at Berkeley City College, College of Alameda, Laney College, and Merritt College.
What we help with
- Password resets
- Peralta account setup and activation
- Student email access
- Peralta Portal / Campus Solutions login
- Canvas access
How it works
- Click the Zoom link during support hours; no appointment or ticket needed.
- Wait briefly in the lobby. A team member will admit you, usually within a few minutes.
- Share your student ID and describe the issue. We'll walk you through the fix via screen share. Admissions & Records staff are part of the support team, so registration, records, and enrollment questions can be answered live; requests that need official A&R processing are connected directly to the A&R office.
Need additional support?
Submit a ticket to the District Helpdesk by emailing helpdesk@peralta.edu.
