Resource/Archival Documents

Send requests to the city for routine maintenance and urgent infrastructure issues, i.e. potholes, abandoned vehicles, and illegal dumping. If the request is not addressed, follow up with our staff via email and share the Service Request Number in your confirmation so we can ask 311 staff to address the issue.

• www.oaklandca.gov/services/oak311
• Call 311 or (510) 615-5566.

Report encampments, cleaning needs, and other issues related to our unhoused community.

• Email homelessness@oaklandca.gov – you will be asked to provide information, including location, types of vehicles if any, description of conditions, and photos.
• Please report the issue to 311 as well: www.oaklandca.gov/services/oak311

Social services, mental health, medical, shelter, harm reduction and substance use, food/groceries, hygiene (showers, supplies), family services, housing, clothing, job resources.

• Resource Guide

MACRO teams in the Fire Department respond to calls about homelessness, some behavioral or mental health calls, noise complaints, and people appearing drunk (and nonviolent) in public. MACRO units do not respond inside anyone's home, a domestic violence call, or anything that appears dangerous or violent.

• Call 911 to get a MACRO unit to respond, and in an effort to aid the dispatcher, the caller can stress that the situation appears to be non-violent and that a MACRO unit is desired, OR EMAIL MACRO@oaklandca.gov, Subject: "Request for Service @ Address/Location + Call/Incident Type," Body: Description of Incident, any relevant history and if possible, a picture.

Join a Neighborhood Council meeting in your area to connect with neighbors, city staff, and OPD Community Resource Officers designated to serve your area. Build connections and find solutions together.

• Emergency 911: Call 510-777-3211 if calling from a cell phone
• OPD Non-Emergency: 510-777-3333
• Oakland Fire Dept Non-Emergency: 510-444-3322 o Drug Tip Line: 510-238-3784
• Human Trafficking Anonymous Tip Line: 510-238-2373

Report to sideshowtips@oaklandca.gov with as much specific info as possible, including location, day, time, how many cars, license plates, number of spectators, any firearm activity, and social media posts. Learn more about top sideshow hotspots and OPD / OakDOT’s pilot prevention program.

Check out OakDOT’s processes for submitting requests for improvements such as speed bumps, traffic signs, etc.

See the city’s 2022-27 5-Year Paving Plan. You can find streets that have been paved, upcoming paving, and timing.

Get in touch with the City’s Rent Adjustment Program to access resources for tenants and property owners, including housing counselors, navigating evictions, appeals, fees, etc. Connect with the City’s Housing Resource Center, a one-stop shop for information on City-funded housing services including listings for emergency shelters, transitional and affordable housing, and foreclosure prevention: (510) 238-6182, housingassistance@oaklandnet.com.

• Additional Resources for Tenants:
  • Centro Legal: 510-437-1554, tenantsrights@centrolegal.org
  • East Bay Community Law Center: (510) 548-4040 ext. 629
  • Eviction Defense Center: (510) 452-4541
  • ACCE: 510-269-4692 x510, oakland@calorganize.org
• Additional Resources for Property Owners:
  • Housing and Economics Rights Advocates: 510-271-8433
  • East Bay Rental Housing Association: 510-893-9873, membership@ebrha.com
• The City of Oakland’s Eviction Moratorium ended July 15, 2023 - learn more: https://www.oaklandca.gov/news/2023/oakland-eviction-moratorium-phase-out

Check Oakland Legistar for a comprehensive schedule of all past and future meetings, including agendas, reports, and how to submit e-comments and join meetings.